Help Center

FAQ

Products

Which products are handcrafted by yourselves?

Can I request a Custom Order?

What if an item is out of stock?

Shipping

Where do you ship to?

When will my order be despatched?

How long will it take to receive my order once dispatched?

Do you offer combined Shipping costs?

What if I want an urgent delivery next day guaranteed?

Can you send my order to a different address?

Payments

What payment methods do you offer?

Do you accept debit/credit card payments over the telephone?

Returns

What is your returns policy?

How do I return an item?

My Account

How do I create an account?

Why should I sign up for a Newsletter?

Contact

How do I contact you?

Discounts

How do I get a discount?

How do I add a discount code to my order?

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